Return & Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return items under the following conditions:

1.1 Timeframe

1.2 Condition Requirements

To be eligible for a return, items must be:

1.3 Non-Returnable Items

The following items cannot be returned:

2. How to Initiate a Return

2.1 Online Return Process

1. Log into your account and go to "My Orders"
2. Select the order and click "Return Item"
3. Select the item(s) to return and provide a reason
4. Upload photos if the item is defective or damaged
5. Submit the return request
6. Our team will review and approve within 24 hours
7. Once approved, package the item securely with the return slip
8. Drop off at the designated logistics partner or schedule pickup

2.2 WhatsApp Return

For faster processing, you can also initiate returns via WhatsApp:

3. Refund Options

3.1 Refund Methods

Once your return is received and inspected, you can choose:

3.2 Refund Timeline

3.3 Partial Refunds

Partial refunds may be issued if:

4. Shipping Costs for Returns

4.1 Our Responsibility

We cover return shipping costs when:

4.2 Customer Responsibility

You are responsible for return shipping costs when:

5. Damaged or Defective Items

5.1 Reporting Damage

If you receive a damaged or defective item:

1. Do not discard the packaging
2. Take clear photos of the damage and packaging
3. Report within 48 hours of delivery via WhatsApp or email
4. We will arrange pickup and send replacement at no cost

5.2 Warranty Claims

Many of our products come with manufacturer warranties:

Warranty claims are handled directly with manufacturers or through us as an intermediary.

6. Exchanges

6.1 Same Product Exchange

If you received the wrong size, color, or variant, we will exchange it for the correct one at no additional cost.

6.2 Different Product Exchange

To exchange for a completely different product:

7. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

1. Check your bank account or card statement again
2. Contact your bank or card issuer (refunds may take time to post)
3. If you have done all this and still have not received your refund, contact us at returns@fazventures.com

8. Contact Information

For return and refund inquiries:

9. Policy Updates

This policy is effective as of January 1, 2024. We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.